T&C | Tuscany on Wheels

Terms & Conditions

By booking a trip, you agree to be bound by these terms and conditions that govern the relationship between the client and Tuscany on Wheels, the cancellation policy, and limitations of liability. All persons wishing to make a booking have carefully read and fully understood the Terms and Conditions that follow. By making a booking with the Company or its Agents, you accept on behalf of yourself and all those names on the booking, including minors and persons under a disability, to be bound by these Terms and Conditions.

The Legal company name is Authentic Italy Adventures srl - Tour Operator - p.iva 07320680486. Our official trademarks are Tuscany on Wheels, Italy on a Budget Tours & Tuscany on a Budget. The program conforms to the requirements of the verified texts of L.R.T. 16/94 (Tuscan Regional Law). The contract is subject to the provisions of law n° 1084 dated 27/12/77 as ratified and implemented relative to travel contracts and the EEC directive 90/314.

BOOKINGS AND PAYMENTS

Reservations are always required and have to be made either online, through the tour operator directly, at the reception desk of the client's accommodation, or by agencies both in Italy and abroad.
To make a booking and guarantee your seat on any tour, you provide payment in full or a deposit only where it is allowed.
If the booking is successfully completed, the client will receive to the email address entered at the moment of the booking, a booking confirmation email containing the tour vouchers with information about the meeting point, time, and tour on it and the terms and conditions of the tour company. If the client hasn’t received any email from the Tour Operator, it is required to get in touch with the tour operator to ask to have them sent again.
It is the responsibility of the client to check the accuracy of the booking and the dates of travel.
If the booking is made well in advance, the Tour Operator recommends the clients to contact the agency a week before the tour to verify that no changes have been made to the meeting point or time of the tour booked and that the information on the voucher is still valid.
An online booking fee is applied to all bookings made online. This fee is not refundable.
The Tour Operator is not responsible for any charges applied to credit card transactions or conversion rates and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.

ISSUE OF VOUCHERS

The Tour Operator or the booking agency or the accommodation will issue a voucher to the client which must be shown to the tour guide at the beginning of the tour. Alternatively, an ID with the Client’s name on it will be accepted unless it is specified on the voucher the contrary. In this case, the tour operator is entitled to refuse the customers without a printed ticket.
Tickets and all documents will not be forwarded until full payment has been received by us.

TOURS

Some of the Tuscany on Wheels excursions, where specified, are carried out with a minimum of participants. In the event the minimum number of the tour is not met, the client will always be informed via email not later than 48h prior to the tour for the day tours and 2 weeks prior to the short breaks and adventure holidays in order to organize alternative activities or cancel the tour booked.
All services included in our tours are advertised on our website or printing material. There are no hidden costs.

CONTRACTING PARTIES

The Tour Operator acts as a booking agent and contracts directly with coaches, boats, hostels, hotels, and other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limits exclude liability in respect of death, personal injury, delay, and loss or damage to baggage.
The Tour Operator cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.
Due to the nature of the services provided, The Tour Operator will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.
The Tour Operator may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.

PASSENGER RESPONSIBILITIES

It is the passenger's responsibility to meet the tour leader or transportation provided by The Tour Operator at the correct time and location for departure. In the event you miss a tour or a planned departure, any extra travel costs incurred are paid by the client.
Passengers who miss a departure time due to delay or cancellation of incoming transportation are not entitled to a refund. It is your responsibility to check in with The Tour Operator tour leader 15 minutes prior to the specified departure time.
The Tour Operator may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. The Tour Operator cannot be held responsible for loss, theft, or damage to any of your personal belongings, regardless of the circumstances.

CANCELLATION POLICY/ CHANGE OF BOOKING

Change of a booking by the client must be made in writing via email to info@tuscanyonwheels.com
Cancellations must be always communicated to The Tour Operator in writing.
No refund will be given to those clients who do not show up at the correct departure time and point, or to those who lose contact with the guide and therefore do not complete the excursion.
It is the passenger's responsibility to get in touch with The Tour Operator if running late to the meeting point or if you can’t find the guide in order to assist you as much as possible. If you miss the tour, no refund will be possible. If the customer wishes to reschedule the same-day tour to a different date, the full amount of the tour must be repaid.
The passenger is always due at the meeting point 15 mins/20mins before the departure
No refunds will be made in respect of any unused portion of a ticket or partially completed trip.
For cancellations communicated to The Tour Operator in writing to info@tuscanyonwheels.comwithin at least 2 (two) day/ 48h prior to the tour, our Tour Operator allows the clients to receive a full refund of the amount paid less 10% administration fees.
No refund will be possible when canceling the reservation of the tour/activity with less than at 2 (two) day/ 48h to the booked excursion date except for the complex day trips where we travel by train.
Any cancellations or changes of departure date or tour will incur an administration fee of 10%, where the new departure date/tour must be immediately nominated. These changes may result in the loss of any special discounts applied to the originally booked Tours and are in addition to any fees that may be levied by your Travel Agent.

RENTALS:

For cancellations communicated to The Tour Operator in info@tuscanyonwheels.com com within at least 2 (two) days/ 48h prior to the rental, our Agency allows the clients to receive a full refund of the amount paid less 10% administration fees.
No refund will be possible when canceling the reservation of the rental with less than at least 2 (two) days notice/ 48h prior to the rental date.
For the Vespa rental a valid driver’s license to drive in Italy is required (you need to have it with you on the tour).
The rental agreements, valid documents and a credit card are mandatory for the rental. The Tour Operator reserves the right to cancel the booking with no refund if the documents are not submitted correctly and the credit card is not valid.
Previous scooter/Vespa/motorcycle driving experience is required and mandatory: A driving test is conducted by the team before the rental to verify the real ability to drive and being confident on a Vespa. Any participant unable to drive scooters safely may ride double with a partner or won't be allowed to rent the vehicle. No refunds will be granted in these cases.

CANCELLATION OF A TOUR BY THE COMPANY

The Tour Operator reserves the right to cancel the day tour if the minimum number is not met or for unforeseen circumstances. The Tour Operator will notify the passenger in advance and will offer the passenger the options of:

Rebooking for another confirmed date/departure free of charge
Take a substitute tour of equivalent or superior quality if the Company is able and willing to offer such a substitute
Accept a voucher of the full amount paid + an additional 20% extra credit valid for 18 months to use for any other day tours organized by the tour company.
Take a full refund of the amount paid less 10% administration fee

WEATHER, ENVIRONMENTAL CONDITIONS AND NATIONAL STRIKES

The Tour Operator may not be held responsible for any delay, deviation, or cancellation due to weather conditions, traffic, and national strikes even if as a result you miss a connecting service. These events are totally outside the tour operator's control.
No trip may be canceled or changed by you at any time on the basis of weather conditions if they are not considered by the The Tour Operator an obstacle to the tour. This will cause a complete loss of the tour booked with no refund.
The Tour Operator reserves the right to cancel the tours when the weather conditions are considered to be dangerous for the client’s safety. In this case, The Tour Operator will suggest taking the tour on a different day or will offer the possibility to transfer the booking to any different tour of the company of the same value at no extra costs. Alternatively,The Tour Operator will issue the full refund in the form of a voucher for the activity paid valid for 18 months, or issue a refund less the administration fees.

FORCE MAJEURE

Force Majeure Event means any event or circumstance beyond the control of The Tour Operator , including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning or natural disaster); (b) industrial disputes, work ban or other labour dispute or difficulty; (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) failure or delays to scheduled transportation and the closure of airports or ports; (e) pandemic, epidemic or health risk; (f) governmental and administrative actions (including closure of borders and travel warnings and restrictions), other casualty or cause, not within the control of Travel on a Budget, that would make it impractical or impossible for The Tour Operator to be held, all the conditions, rights and duties of both the operator and the client, set out in the contract of the terms and conditions are no longer valid and falls under " cases of force majeure " .
The customer agrees per the terms and conditions herein to receive a credit voucher of the amount spent or of the service not used for future use. This voucher is transferable and can be used for future bookings within a year from the issue date on any of the Tour Operator services.

PRICE MODIFICATIONS

In case of a sudden increase in individual prices indicated, superior to 10% (e.g. new taxes or duties), the excursion prices will be modified accordingly. Clients, hotels, accommodations, and agencies which sell our services will be informed in writing.

SPECIAL OFFERS & DISCOUNTS

Special offers and discounts can only be applied at the time of booking and cannot be retrospectively added at a later date, regardless of any changes made to the original booking.
Discounts and special offers cannot be accumulated and when 2 or more offers can apply to a booking in all cases only the discount offering the highest saving to the booking will be applied.
Discount codes and promo codes cannot be used on already discounted tours. If this happens the client will be asked to pay the difference.

INSURANCE

The excursions scheduled in the program are covered by R.C. insurance for the risk, limits of indemnity which appear in article 13 of L.R.T. 16/94 with ASSICURAZIONI ALLIANZ GLOBAL ASSISTANCE nr. 505490658. The Tour Operator does not respond for damages caused by third parties or for reasons beyond its control and is not responsible for the loss or forgetfulness of valuable (and not) objects or luggage.
There is no travel insurance included in the cost of any tour or package, ticket, or product.
The Tour Operator highly recommends that you purchase your own travel insurance that covers all of your travels. The Tour Operator strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, trip interruption, personal baggage, money and public liability, evacuation and repatriation cover including during pandemic events. The choice of insurer is yours. The Tour Operator cannot be held responsible for your failure to obtain insurance which is appropriate and we recommend you purchase your insurance at or soon after booking your trip. The Tour Operator will not be held liable for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance.

DISPUTES

Any complaint by the client must be communicated in writing to The Tour Operator to info@tuscanyonwheels.com within and not later than 10 days after the date of the tour. The complaints or disputes that cannot be solved amicably between the client and The Tour Operator , shall be referred to Florence Court.

PHOTOGRAPHS AND FILMS

When booking any of the The Tour Operator tour, you agree that photographs and films of you may be taken while you are participating in any of the tour operator’s trips. You agree that these images may be used for marketing purposes by the tour operator on brochures, websites, print media, and promotional videos used to promote The Tour Operator products only. Further information can be found on our Privacy Policy page

All contents on our printing material and website are protected by copyright. Therefore it is not permitted to copy either in part or in full any of the texts, colors, images, and tour titles in use by the tour operator. Our brands Italy on a Budget tours, Tuscany on Wheels and Tuscany on a Budget and logos are officially registered in Italy. The graphic layout, texts, imagines, and colors cannot be copied either in part or in full.